Once the service is delivered, no refunds are payable. In exceptional circumstances, we at our option may offer additional credits towards future purchases as a make good. Purchases made through Promotional credits will not be eligible for such a make good.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org